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Frequently asked questions

What is NEEDBOX Foundation?

NEEDBOX Foundation is a registered not-for-profit company u/s 8 of the Companies Act, 2013. (Reg. No. 320268, dated January 28, 2019), with the RoC, Mumbai. Click here to see all legal documents.

Why should I donate through NEEDBOX Foundation?

We respect your decision to donate and understand that you want your donations to make a difference. We offer an online donation platform where we list credible charities and non-profits and you as donors can browse through this list and can make a donation. We accomplish verification of charities/non-profits after a 360-degree validation and then list them on our platform. We also update you on your donation via your registered email.

Can I donate to NEEDBOX Foundation?

NEEDBOX Foundation does not accept donations in order to carry out its objectives. The greatest approach is you make a donation through our platform.

How much of my donation actually goes to the charities/non-profits?

Though we are a non-profit organization, we have costs to cover for our existence and sustainability. We only retain our operating costs of ~18% plus payment gateway charges of ~2%, ensuring that ~80% of your donation reaches the charities/non-profits of your choice.

What is 'General Donation e-Box'?

If you are not able to decide where to donate, you can make a donation to our 'General Donation e-Box’. Donations received in the 'General Donation e-Box' are channelise to charities/non-profits where urgent support is needed. We will be sharing a detailed donation report with you via your registered email.

I want to make a donation to 'General Donation e-Box' Click here

What is a 'Monthly Donation Plan'?

In a 'Monthly Donation Plan', a donor contributes a fixed donation amount every month to a selected charity/non-profit of his/her choice. It’s just like paying monthly bills.

Advantage of Monthly Donation Plan: When you give monthly for a long time, your generosity becomes more than just a donation; it becomes an investment. You become more engaged with the charity/non-profit and your donation ensures sustainable work for them.

How to register for Monthly Donation Plan: You will have to fill up a short one-time form (Name, Contact & Email ID), and you will receive a call from us to take it forward.

I want to register for a Monthly Donation Plan Click here to fill up a form.

When does my 'Monthly Donation Plan' get charged to me?

‘Monthly Donation Plan’ becomes due in a 30-day cycle. For example, if you donate on the 25th of the month, your next donation will be 30 days later, and so on.

Do I have to give my PAN number?

If your annual donations exceed Rs.50,000/-, we would need your PAN number.

Where can I locate your organisation's Annual Report?

You can access our Annual Report Click here

What are the causes that I can support through this platform?

We collaborate with charities and non-profits that support causes such as education, medical, and animal care. You can contribute to a range of causes listed on our platform. Click here to browse through the causes.

How do I search for a cause that I wish to support?

Click here to browse through. The page allows you to filter from a list of causes, you can even filter the location where the charities/non-profits operate.

Is it possible for me to donate to more than one cause?

There is no bar on the number of causes you support. The information on the charities/non-profits you support will be shared with you via your registered email.

How do I donate to this platform?

There are multiple ways to navigate through this platform to make a donation. Here is the most simple and quick way to donate by following the below instructions:

-- Click here to navigate to the QuickDonate page

-- On the page, choose a cause you want to support

-- Choose location and/or sub-location (optional)

-- Select charity/non-profit from the list

-- Click on the 'Donate Now' button

-- You will be navigated to our secured payment page, enter the donation amount and other details

-- Make your payment.

What are the modes of payment for a donation?

We offer various modes of making a donation. You can Click here to check out.

How can I be sure my transaction is secure?

We have partnered with one of the best Secured Payment Gateway in India i.e., Razorpay uses the highest assurance SSL certificate, PCI-DSS compliant, Click here to learn more.

How do I know if my donation has reached charities/non-profits?

We will share a detailed donation report on your registered email. The report contains a description of donation utilisation along with supporting documents. You will also receive a Donation Receipt with specifications such as the name of the charity/non-profit, the donation amount, etc. The donation receipt is of a high value of authentication proof to ensure that donation will reach.

How is the security of my identity ensured when I donate through this platform?

We place a high value on the safety of your information. When it comes to collecting, storage, and dissemination of personally identifiable donor and charities/non-profits’ information, we use physical, electronic, and procedural controls.

What is the procedure for cancelling my 'Monthly Donation Plan'?

We're sorry to know you're considering canceling your monthly contribution. Is there anything we can do to persuade you to reconsider your decision? Tell us at +91-8369 303077. And if you have really made up your mind to do so, submit a request with a subject line: Cancel my Monthly Donation Plan

Thank you for filling out our form. We have received your request and we will get back to you within 48 hours.


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Please contact us if you still have questions that haven't been covered in the above list, or have questions about our work, or want to connect with our team.